Privacy statement

Webas is responsible for the processing of personal data as described in this privacy statement.

For questions about privacy, you can contact us via our contact form.

Depending on your relationship with Webas, we may process the following data, among others:

• first and last name;
• company name;
• job title;
• email address;
• phone number;
• billing and address details;
• Chamber of Commerce (KvK) and VAT details;
• IP address;
• technical data of devices and browsers;
• information about your use of our website;
• communication with Webas;
• data you provide via forms;
• data relating to support requests;
• data necessary to deliver our services.

When we provide services that give us access to our customers' systems, we may also process technical data within those systems. In that situation, depending on the circumstances, we act as a processor on behalf of our customer.

We process personal data for the following purposes:

3.1 Delivering our services

We use personal data to perform agreements, including:

• hosting;
• website management;
• server management;
• software development;
• IT support;
• maintenance;
• monitoring;
• invoicing;
• technical communication.

Legal basis: performance of the agreement.

3.2 Contact and communication

When you contact us, we use your data to answer your question, prepare a quotation or handle further communication.

Legal basis: performance of the agreement, legitimate interest or – where applicable – consent.

3.3 Quotations and business relationships

We process contact and company details to prepare quotations, manage appointments and maintain business relationships.

Legal basis: taking pre-contractual measures or performance of the agreement.

3.4 Invoicing and administration

We process data necessary for our financial administration, invoicing and legal obligations.

Legal basis: legal obligation and performance of the agreement.

3.5 Security and monitoring

We may process technical data, log data, IP addresses and security information to secure our systems and services and to detect misuse.

Legal basis: legitimate interest and, where applicable, legal obligation.

3.6 Website analytics

If we use analytics services that require consent, they are only activated after you have given your consent.

Legal basis: consent.

3.7 Marketing

If we send you marketing communications that require consent, we only do so when there is a valid legal basis for it.

You can unsubscribe from marketing communications at any time.

Our website may use cookies and similar technologies. We distinguish between:

• necessary/functional cookies;
• analytics cookies;
• marketing and tracking cookies.

Functional cookies may be necessary for the website to function. For cookies that require prior consent, we ask for this consent before such cookies are placed.

For an up-to-date overview of cookies, please see our cookie policy.

Webas does not sell personal data.

We may share personal data with parties necessary for our business operations and services, such as:

• hosting and data centre suppliers;
• cloud suppliers;
• email providers;
• software suppliers;
• payment providers;
• accounting and administration software;
• support and ticketing systems;
• monitoring and security suppliers;
• IT and software suppliers;
• professional service providers who support us.

With parties that process personal data on behalf of Webas, we make appropriate data protection arrangements where necessary.

When Webas provides, for example, hosting, server management, website management or software services, we may process personal data stored or collected by our customers.

In that case, the customer is usually the controller for the processing concerned and Webas acts as a processor.

Where required, these arrangements are set out in a separate data processing agreement.

All personal data processed by Webas is stored and processed in data centres in the Netherlands. This also applies to backups.

Webas does not transfer personal data to countries outside the Netherlands. Your data is therefore covered by Dutch and European laws and regulations.

Webas takes appropriate technical and organisational measures to protect personal data against:

• unauthorised access;
• loss;
• destruction;
• alteration;
• disclosure;
• other forms of unlawful processing.

Depending on the service, measures may include:

• access restrictions;
• strong authentication;
• encryption;
• logging;
• monitoring;
• backups;
• security updates;
• firewalls;
• network security;
• periodic maintenance.

No system can guarantee complete security. Webas therefore continuously works on improving the security of its systems and services.

We do not keep personal data longer than necessary for the purpose for which it was collected, unless a legal retention obligation requires a longer period. Examples:

Contact details and correspondence

For as long as necessary to handle your question or business relationship.

Customer and contract data

During the business relationship and for as long as necessary for administrative or legal purposes.

Invoicing and financial data

For as long as required by law.

Support and technical data

For as long as necessary for support, security, administration or resolving technical issues.

Backups

According to the retention period agreed for the service or customer concerned.

Depending on the situation, you have the following rights:

• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to data portability;
• right to object;
• right to withdraw consent where processing is based on consent.

You can submit a request via our contact form.

We may ask for additional information to verify your identity before carrying out a request.

Do you have a complaint about how we handle your personal data? Please contact us first via our contact form.

You also have the right to file a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Webas may amend this privacy statement when necessary due to changes in our services, legislation, technical developments or other relevant circumstances.

The most recent version is published on our website.

Do you have questions about this privacy statement or the processing of your personal data?